FAQ (English)
- What if the Manufacturer Requests an Eligibility Hearing?
- What happens when the manufacturer requests an accident damage reduction to the Buy-back amount?
- CAMVAP is FAST
- What if I have concerns about the arbitrator or how the arbitrator ran the process?
- What if there is a calculation error or something in the Award that I do not understand?
- Can I appeal the Award if I do not like it?
- What if the arbitrator rules against me?
- If the arbitrator makes a monetary Award, when will I get paid?
- If the arbitrator orders a buy-back, what happens next?
- If the arbitrator orders repairs, what happens next?
- When and how do I learn the arbitrator’s decision?
- How does the arbitrator use the inspector’s report?
- Can I comment on the inspector’s report?
- Do I get to see the inspector’s report?
- Can I attend the technical inspection?
- What is the technical inspector’s mandate?
- Who decides if there will be a technical inspection?
- Who pays for the technical inspection?
- What is a technical inspection?
- What if the manufacturer wants to discuss settlement at the hearing?
- What if the manufacturer offers to settle my claim before the hearing?
- Can I ask the arbitrator to consider new problems with my vehicle at the hearing?
- What if I spent money on diagnostic testing since I filed my Claim Form?
- What if I want to change my request from repairs to a buy-back at the hearing?
- If I ask for a buy-back at the hearing, can the arbitrator order repairs instead?
- If I ask for a repair at the hearing can the arbitrator order a buyback instead?
- What if my vehicle is damaged or has components missing at the time of the hearing or prior to the hearing?
- What if I owed money on my previous vehicle that was included in the financing of this vehicle?
- Are there special requirements if I am asking for a buy-back?
- What is a “remedy” and what remedies can I ask for in my presentation?